Refund Application

Request a Refund for howold.io Age Detection Service

If you are not completely satisfied with our AI age detection service, you may be eligible for a refund. Please review our Refund Policy for eligibility criteria before submitting your request.

Required Information

To process your refund application, please provide the following details:

  • Full Name
  • Email Address associated with your account
  • Order Number or transaction ID
  • Purchase Date
  • Plan Type (Basic Pack, Value Pack, Standard Monthly, Pro Monthly, Standard Annual, Pro Annual)
  • Number of Analyses Used (must be less than 20% of purchased analyses)
  • Reason for Refund Request
  • Details about any technical issues or accuracy concerns

How to Apply for a Refund

Please send your refund request to our support team with all the required information:

Email: [email protected]

Processing Timeline

  • Response Time: Our support team will acknowledge your request within 24 hours
  • Review Period: Refund applications are typically processed within 2-3 business days
  • Refund Processing: Approved refunds are processed within 3-5 business days

Important Notes

  • Refunds are only available for unused analyses (less than 20% used)
  • Requests must be made within 14 days of purchase for most plans
  • Annual subscription refunds have special conditions (full refund within first 30 days)
  • Free trial analyses (5 free analyses) are non-refundable
  • Please allow additional time for the refund to appear in your account based on your payment provider's processing times

Plan-Specific Refund Guidelines

  • One-time Packs (Basic/Value): Refundable if less than 20% of analyses used
  • Monthly Subscriptions: Cancel anytime, refund for current period if eligible
  • Annual Subscriptions: Full refund within 30 days, pro-rated after 30 days
  • Used Analyses: Once age analyses have been processed, they are non-refundable

Need Immediate Assistance?

For urgent matters or additional help with your refund application, you can also reach us through:

  • Support Email: [email protected]
  • Business Hours: Monday-Friday, 9AM-6PM EST
  • Help Center: Visit our FAQ section for common questions and guides

Thank you for choosing howold.io. We're committed to ensuring your satisfaction with our professional AI age detection platform.