Refund Policy

Introduction

At howold.io, we strive to provide accurate and reliable AI age detection services. We want you to be completely satisfied with our age estimation technology. If you're not happy with your purchase, we offer a fair and transparent refund policy.

Eligibility for Refunds

  • Refund requests must be made within 14 days of purchase
  • Less than 20% of purchased analyses must have been used
  • Refunds apply to credit packs and subscription plans only
  • Free analyses provided during the trial period are non-refundable
  • Monthly subscriptions must be canceled before the next billing cycle

How to Request a Refund

  1. Contact our support team at [email protected]
  2. Provide your order number and reason for the refund request
  3. Include details about any technical issues or accuracy concerns
  4. Our support team will review your request and respond within 2 business days

Processing Time

Once approved, refunds will be processed within 3-5 business days and credited back to your original payment method. The exact timing may vary depending on your financial institution.

Non-Refundable Items

  • Age analyses that have been partially or fully used
  • Services that have been successfully delivered and utilized
  • API usage and enterprise solutions
  • Any promotional or free analyses from the 5-free trial
  • Annual subscription plans after 30 days of purchase

Subscription Cancellations

  • Monthly plans: Can be canceled at any time, effective at the end of the current billing period
  • Annual plans: Eligible for full refund within first 30 days, pro-rated refund after 30 days
  • One-time credit packs: Non-refundable once analyses have been used

Special Circumstances

We may consider refunds in these exceptional cases:

  • Service unavailability for more than 24 hours
  • Consistent technical issues preventing service usage
  • Significant deviation from advertised accuracy rates

Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website at howold.io.

Contact Information

For refund inquiries or assistance, please contact our support team:

  • Email: [email protected]
  • Response Time: Within 2 business days
  • Business Hours: Monday-Friday, 9AM-6PM EST

Need to request a refund? Contact our support team

Last Updated: January 2025
howold.io - Professional AI Age Detection Platform